TapStar texts your customer the moment the job is done — while they're still grateful. One tap and they're on your Google review page. No apps, no logins, no awkward asking.
When a pipe bursts or the heat dies, homeowners grab their phone and pick whoever looks most trusted on Google. That's decided by reviews — and most happy customers simply never leave one.
Right after you fix it, they love you. Three days later, they've forgotten your name. Asking later rarely works.
Asking for a review face-to-face feels awkward. Emails get buried. So nobody asks — and the competitor with more stars wins the call.
Enterprise review suites come with long contracts, onboarding calls and features you'll never use. You just want more stars.
TapStar does the asking for you, at exactly the right moment.
Your tech taps "Send" from their phone — or enters the customer's number from the office. That's the whole workflow.
⏱ 5 secondsA friendly, personalized SMS goes out with your tech's name and a direct link to your Google review page. Automatic reminder if they don't open it.
📱 Texts get opened, emails don'tGet notified for every new review. See which techs earn the most 5-stars and celebrate them with the crew.
⭐ Reviews on autopilotMove the sliders to match your business.
Estimate only. Adjust the review rate to whatever you think is realistic for your customers.
A simple mobile page your techs can use with dirty gloves on. No app to install, no training needed.
Registered business texting (A2P 10DLC) with built-in STOP opt-out handling, so your messages actually get delivered.
See which technician earns the most reviews. Turn 5-stars into a friendly competition — and a bonus metric.
Pre-written templates for emergency calls, installs and maintenance visits — edit any word you like.
One gentle reminder if they haven't clicked — never spammy, never more than you choose.
Every customer gets the same review link — no filtering out unhappy customers. Honest reviews that won't get flagged.
| TapStar | Enterprise review platforms | Asking in person | |
|---|---|---|---|
| Setup time | Under 10 minutes | Days + onboarding calls | — |
| Contract | Month-to-month | Often annual | — |
| Made for home-service trades | Yes | Generic | — |
| Reaches customer at the right moment | Every job | Yes | When techs remember |
| Price | Flat, small-shop friendly | Hundreds per month | Free, but rarely done |
We're opening TapStar to a small group of HVAC, plumbing and electrical shops. Help shape the product and lock in a price that never goes up.
No. They get a normal text message with a link that opens your Google review page. That's it.
No. Techs get a simple web page they can save to their home screen. Enter the customer's first name and phone number, tap Send — done.
Yes, when done right. TapStar only messages customers you've just served, identifies your business in every text, honors STOP replies automatically, and sends through registered business texting so carriers don't block you. You're responsible for having the customer's permission to text — most shops collect that at booking.
No — and that protects you. Google's policies prohibit selectively asking only happy customers for reviews ("review gating"). TapStar sends every customer the same link, so your reviews stay honest and your profile stays safe.
During the beta, you send requests manually in seconds. Integrations with popular field-service software are on the roadmap — tell us which one you use when you sign up, and founding members decide what we build first.
You choose. Keep going at the locked-in founding price of $49/month, or walk away — no credit card is required to start, so there's nothing to cancel.
Email us at hello@tapstarsms.com — a real person (the founder) answers, usually within a few hours.
Grab a spot and we'll reach out within one business day to set up your account with you.