TapStar — More 5-Star Reviews for HVAC, Plumbing & Electrical Pros

The problem

Most of your happy customers never leave a review.

When the furnace quits in January, homeowners don't call around. They search, look at the stars, and call the top two or three companies. Every happy customer who never leaves a review is a call that goes to someone else.

The window is short

Right after the fix, they'd happily write you a thank-you note. By the end of the week they've moved on, and a review request sent days later mostly gets ignored.

Your techs won't ask

Asking at the door feels awkward, so a lot of techs skip it. The follow-up email sits unopened next to the invoice.

The big platforms do too much

All-in-one platforms bundle chat, payments, marketing and reviews into one long contract. If what you want is more Google reviews, you end up paying for a lot you won't touch.

How it works

Your tech taps send. We handle the rest.

Built around how a service call actually ends.

Close out the job

Before pulling out of the driveway, your tech types the customer's first name and number and taps Send. Your dispatcher can also do it from the office.

About 5 seconds

We text the customer

A short text with your tech's name and a direct link to your Google review page. If they don't open it, one reminder goes out the next day.

By text, not email

The review shows up on Google

You get a heads-up for each new review and can see which tech it came from.

Credited to each tech

Run your numbers

How many reviews are you missing?

Move the sliders to match your business.

Jobs completed per month 120

Customers who leave a review after a text 15%

Average ticket ($) $450

Estimate only. Adjust the review rate to whatever you think is realistic for your customers.

new Google reviews per month

New reviews in 12 months216

Jobs that pay for a year of TapStar2

Join the free beta →

What's different

Why contractors pick TapStar

Only for HVAC, plumbing and electrical

Message templates written for no-heat calls, burst pipes, panel upgrades and maintenance visits. Not recycled from a dentist's office.

Sent minutes after the job, not days

The text arrives while the customer is still in the kitchen with the heat back on. That timing does more than any clever wording.

Every review tied to a tech

See who is earning the 5-stars. Plenty of shops use it for a monthly bonus or a shout-out at the morning meeting.

One flat price, no contract

Unlimited techs for one monthly price. Cancel from your account any time, without a retention call.

We set it up with you

A 15-minute call and you're sending. We find your Google review link and write the first message together.

Safe with Google and the carriers

Every customer gets the same link, so there's no filtering out the unhappy ones. Texts go through registered business messaging (A2P 10DLC), and STOP replies are handled for you.

Side by side

TapStar vs. the usual options

	TapStar	All-in-one platforms	Asking in person
Setup time	Under 10 minutes	Days, plus onboarding calls	—
Contract	Month-to-month	Often annual	—
Made for home-service trades	Yes	Generic	—
Reaches customer at the right moment	Every job	Yes	When techs remember
Price	Flat, priced for small shops	Hundreds per month	Free, but rarely done

Who's behind TapStar

Hi, I'm Rafael.

Before TapStar, I spent 9 years in banking. For the last three, I was a bank manager responsible for a portfolio of business clients of every size, from one-person operations to established local companies. Before that, I worked on the commercial team serving small businesses. I kept seeing the same thing: the best operators were too busy doing the work to market themselves, and the ones who grew were the ones new customers could find and trust.

I'm building TapStar for one kind of business: the shops that get the call when something breaks at the worst possible time. You already do the hard part. Getting the review shouldn't depend on whether your tech remembers to ask.

TapStar is small on purpose right now. I set up every beta account myself, I read every reply, and the first 50 shops will decide what gets built next.

Questions? Write to hello@tapstarsms.com. It comes straight to me.

Rafael, founder

Founding member offer

Free for the first 60 days.

We're opening TapStar to the first 50 HVAC, plumbing and electrical shops. Founding members keep the $49 price for as long as they stay.

First 50 shops

Founding Member

$0 for 60 days

then $99 $49/mo for as long as you stay

Unlimited review requests during beta
Unlimited technicians
Done-for-you setup on a 15-min call
Direct line to the founder
Vote on the next features we build

Claim my spot →

Standard

$99 /mo

After public launch

Unlimited review requests
Unlimited technicians
Tech leaderboard & alerts
Month-to-month, cancel anytime

Get notified at launch

FAQ

Questions contractors ask us

Do my customers need to download anything?

No. They get a normal text message with a link that opens your Google review page. That's it.

Do my techs need to install an app?

No. Techs get a simple web page they can save to their home screen. Enter the customer's first name and phone number, tap Send, and that's it.

Is texting customers legal?

Yes, when done right. TapStar only messages customers you've just served, identifies your business in every text, honors STOP replies automatically, and sends through registered business texting so carriers don't block you. You're responsible for having the customer's permission to text. Most shops get it when the job is booked.

Can I filter out unhappy customers?

No, and that's on purpose. Google's policies prohibit selectively asking only happy customers for reviews ("review gating"). TapStar sends every customer the same link, so your reviews stay honest and your profile stays safe.

Does it work with ServiceTitan, Housecall Pro or Jobber?

During the beta, you send requests manually in seconds. Integrations with popular field-service software are on the roadmap. Tell us which one you use when you sign up; founding members decide what we build first.

What happens after the 60-day free beta?

You choose. Keep going at the locked-in founding price of $49/month, or walk away. No credit card is needed to start, so there's nothing to cancel.

I have a question that's not here.

Email us at hello@tapstarsms.com. I answer these myself, usually within a few hours.